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but because we want to

Industry: Homeware

Saime Trading

The Problem:

Before partnering with ITD Global, SAIME TRADING faced significant challenges in their shipping process. The primary issues included large shipping charges and the inconvenience of personally dropping off shipments at parcel shops, resulting in time-consuming and inefficient operations.

How we helped

ITD Global stepped in to provide a comprehensive solution to Saime Trading’s shipping woes. The key components of our solution included:

  • User-Friendly Shipment Booking Portal: Our user-friendly online portal was implemented, streamlining the shipment booking process. ITD’s portal is an unlimited rule-based platform that seamlessly integrates with customers’ shopping carts and modern marketplaces.
  • Daily Collection Service: To alleviate the burden of daily drop-offs, ITD Global implemented a tailored collection service. This service is not just about picking up parcels; it’s a strategic shift designed to free Saime Trading from the logistical hassles of physical drop-offs, thereby streamlining their operations and saving valuable time.
  • Competitive Shipping Rates: ITD Global’s large buying power and access to multiple carriers enabled us to offer highly competitive shipping rates, ensuring that Saime Trading could reduce costs compared to their previous solutions.
  • Access to Customer Service:  Saime Trading gained access to ITD Globals’ in-house dedicated customer service representatives, providing assistance and resolving any issues promptly.
  • Account Management: ITD has robust account management services to ensure that Saime Trading’s shipping needs are efficiently met and optimised.

The Result:

Implementing ITD Global’s parcel delivery solutions resulted in significant time and cost savings for Saime Trading. The streamlined shipping process allowed them to focus on their core business activities without the burden of cumbersome logistical challenges.

What the customer said:

Hassan from Saime Trading expressed the reasons for switching to ITD Global, citing multiple benefits:

“Though I use Evri, it’s not an Evri collection – I don’t believe I have a proper account for them. I use the shop drop-off service; I have to drop off the parcels every day myself. Reasons for switching to ITD Global are many, such as time savings as ITD will do collection service. Better rates are offered compared to what I was paying.  Furthermore, the feedback I’ve had about the services and working with ITD from other suppliers is also another reason.”

Hassan from Saime Trading also added: “I’d like to add that ITD has surpassed my expectations in a very short period of time. Key reasons being the communication from the account management and IT team. They are always on hand, more than happy to help and make this very apparent from the way they communicate and how quickly they resolve any queries and a follow up call or email to ensure that everything is as expected. I had heard great things about ITD Global from others in the market using them, now I vouch for the same.” 

ITD Global successfully addressed Saime Trading’s shipping challenges, providing a comprehensive solution that not only saved time and money but also enhanced overall operational efficiency. The positive feedback from the customer underscores the success of the collaboration and the value added by ITD Global’s shipping services.

Junction 18 / Shruti Designs

Junction 18 Ltd / Shruti Designs are one of the UK’s largest design LED giftware & homeware manufacturers, selling into major retailers, independents, and supermarkets.

 

The Problem

Unfortunately, Shruti Designs experienced communication failure with their existing Express Courier provider, as well as uncompetitive pricing in the market, feeling like they were just another account number to their carrier. They experienced slow communication and poor service.

 

How We Helped

We were able to offer not only more competitive pricing through our Express Courier accounts, but also, we supported the brand with a dedicated account manager to ensure the smooth transit of urgent samples from Far East Asia.

By working closely with the J18 team, we managed the supply chain, working only in their best interests, on larger imports to position on either express or economy courier or air freight, depending on size and weight.

We helped J18 save 45% of their annual income by using our more cost-effective option of Express Courier services, whilst not compromising on service levels. We’re still as attentive as ever.

We utilised the ITD China office in supporting the brand with China suppliers, which provided added local value

“As a company, we have been using ITD’s services now for several years. They are extremely competitive price-wise & offer excellent service.

They have made our lives so much easier and enabled us to concentrate on our main business without having to worry about the logistics of air freight. I would thoroughly recommend them to anyone.”

Karen, Imports Manager

Sifcon International PLC

Sifcon International PLC is a leading supplier of gifts and interior accessories to retailers of all sizes. Catering to almost every department including Home, Garden, Kitchen, Bathroom, Baby, Pets, Arts & Crafts. Their core collection of established best sellers and bespoke options can be found at all major retailers, DIY & garden chains and supermarkets.

 

The Problem

Sifcon came to ITD with existing service and pricing issues with their current Express Courier. So, we stepped in with our wealth of industry expertise and cost-effective solutions.

 

How We Helped

By understanding Sifton’s volumes and profile, we were able to provide a two-pronged approach to importing their samples. For SMS or UK & European trade fairs, we worked closely with their team in providing a sample consolidation service allowing them to plan and coordinate better.

Throughout the year, we supplied and managed more competitive Express Courier rates than working directly with the carrier.

This resulted in both better communication with the courier and sample savings through the bi-weekly sample consolidation service from China. Annually, savings were upwards of 35%!

 

“Our experience with ITD has been positive and we have no problems with continuing our business relationship.

Emailed quotations come back to us quickly and confirmation of collection is prompt.

We have no problems in recommending ITD to other businesses.”

Scott, Buying Director

 

Wenrit Global

When Wenrit Global’s current supplier were unable to meet their requirements for larger parcels for their flatpack furniture and household items, ITD Global stepped in with the perfect solution.

The background

Our client are a fulfilment company with a wide range of Chinese clients, distributing flatpack furniture and household items in the UK from their warehouses. Their clients ship their goods from China and they sell on Amazon. Once product sells, they ship using Yodel services.

With an annual spend of £750k+, they fill 2-4 trailers on an average day – that’s approximately 2000 parcels per day.

“I have worked closely with ITD Global for many years and the support and expertise received from my Account Manager Chris Brady has been excellent. His knowledge of the logistics industry enables him to direct our business in the right direction and grow sales.”
–        Wenrit Global

“I have built the relationship with the client over 6 years, working closely with them to provide excellent Account Manager expertise and experience. They appreciate that no obstacle is too big to overcome and we offer a “can do” attitude. A result of the close relationship has been referrals to numerous new clients.”