Company Background
ITD Global are a leading global multi-modal freight forwarder & parcel distribution company, with its head office based in Heywood, Manchester. At ITD Global, we help to keep businesses all around the world, big and small, operating. We’re one of the UK’s fastest-growing logistics and freight forwarding companies with offices in China, USA, Netherlands & UK (HQ). We are continuing to grow our team with positions available at our Heywood HQ.
Job Role:
As a Sales and Account Manager you will play a key role in driving the growth and success of the company by identifying new business opportunities whilst building and maintaining strong relationships with a portfolio of customers with aim to improve customer spend.
Key Responsibilities
- Manage your own portfolio of existing customers, identifying opportunities for upselling or cross-selling additional products/services.
- Develop relationships and partnerships with new and existing customers.
- Serve as the main point of contact for customers.
- Generate new leads and opportunities through various channels, including cold calling, networking events, and online research.
- Meet sales targets for profitable volume and strategic objectives within assigned accounts.
- Achieve customer objectives defined by company management.
- Work towards to achieving individual sales targets and KPIs and contribute to business goals.
- Negotiate and successfully close sales opportunities to meet and exceed agreed sales targets within the target markets agreed by management.
- Establish productive, professional relationships with key personnel both internally and externally.
- Prepare regular reports for management to evaluate effectiveness.
- Maintain and develop the computerised CRM system.
- Respond and follow up any business enquiries via telephone, email, and personal visits when deemed necessary.
Skills and Requirements
- Excellent customer service and communication skills.
- Strong negotiation and communication skills.
- Ability to build and maintain strong customer relationships.
- Detail driven and adherence to deadlines.
- Ability to work on own initiative, self-motivated and tenacious.
- Excellent team-worker with drive and enthusiasm.
- Computer literate with knowledge of all Microsoft Office applications.
- Experience in customer facing role.
- Familiarity with CRM software *desirable.
- Account Management experience *desirable.
- Sales experience *desirable.
- Willingness to drive nationwide.
- Full UK driving licence.
