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Knowledge Hub Category: Logistic Updates

Finding the Right Courier Partner

Businesses of all sizes are increasingly reliant on efficient and reliable courier services. Whether you’re an e-commerce business shipping products to customers or a company needing to send important documents quickly, finding the right courier partner is crucial to your operations.  

Understanding your Business Needs 

Before you begin your search for a courier partner, it’s important to clearly understand your specific needs. Different businesses have different requirements when it comes to shipping and logistics. Here are some questions to ask yourself:  

  1. What is the nature of the items you need to ship?
    Are you shipping fragile items, perishable goods, or hazardous materials? Each of these categories may require specialised handling and packaging, which not all courier companies provide.
     
  2. What are your delivery time expectations?
    Do you need same-day delivery, next-day delivery, or are longer shipping times acceptable? Your expectations here will significantly narrow down your choices.
     
  3. What is your typical shipping volume?
    Understanding whether you will be shipping a few packages a week or hundreds per day will influence the type of partnership you need. Some couriers are better suited for high-volume shipping, while others may excel in handling smaller, more specialised shipments.
     
  4. What is your budget?
    Cost is always a consideration. You need to find a balance between service quality and cost-effectiveness.
     
  5. Do you require international shipping?
    If your business operates globally, you’ll need a courier partner with a strong international presence and expertise in customer and import/export regulations.  

 

Evaluating Courier Companies 

Once you have a clear understanding of your needs, you can start evaluating potential courier partners. Here are the key factors to consider:  

  1. Service Offerings

Different courier companies offer different services, so it’s important to find one that aligns with your specific needs. Here are some services to consider: 

  • Express Delivery: If you require same-day or next-day delivery, ensure the courier offers these services.
  • International Shipping: For businesses with global customers, choose a courier with extensive international networks and experience in customs clearance.
  • Tracking Capabilities: Real-time tracking is crucial for both you and your customers. Make sure the courier provides reliable tracking services.
  • Insurance Options: In case of loss or damage, having insurance coverage can save you from significant financial loss. Verify that the courier offers adequate insurance options.
  • Restricted Items: Some couriers may have restrictions on shipping certain goods, such as hazardous materials, perishables, or other regulated items. It’s crucial to check if the courier can accommodate your specific product range and handle any special shipping requirements or restrictions that apply to your items. 
  1. Technology Integration

In today’s digital age, technology plays a vital role in logistics. A good courier partner should offer seamless technology integration, allowing you to: 

  • Automation: Simplify and automate your shipping processes, including label generation, pickups, and returns management, to increase efficiency and reduce manual errors.
  • Rule-Based Management: Implement rule-based systems that can automatically select the best shipping options based on factors such as destination, package size, and delivery speed.
  • Data and Analytics: Leverage data analytics to optimise your logistics operations, helping you make informed decisions that can reduce costs and improve delivery times. 

A courier partner that provides robust integration, automation, and rule-based management will enhance your logistics operations, ensuring that your shipping processes are streamlined and efficient. 

  1. Customer Service

Good customer service is essential in a courier partner. You need a company that is responsive and easy to communicate with, particularly if issues arise. Consider the following: 

  • Availability: Is the customer service team available 24/7, or do they operate within limited hours?
  • Communication Channels: Can you reach them via phone, email, chat, or social media?
  • Problem Resolution: How quickly and effectively does the company resolve issues like lost or delayed shipments? 

Test the customer service of potential courier partners by making inquiries and noting how quickly and efficiently they respond. 

  1. Cost and Pricing Structure

Cost is a major factor in choosing a courier partner, but it shouldn’t be the only consideration. It’s important to understand the pricing structure of potential partners and how it aligns with your budget. Consider: 

  • Base Rates: These are the standard costs for shipping packages of various sizes and weights.
  • Additional Fees: Be aware of surcharges for things like fuel, remote area deliveries, or weekend services.
  • Volume Discounts: Some couriers offer discounts based on the volume of shipments you send. If you anticipate high shipping volumes, negotiate for better rates. 

It’s also worth considering whether a slightly higher cost might be justified by better service, reliability, or faster delivery times. 

 

Building a Long-Term Relationship 

Choosing a courier partner isn’t just about finding the cheapest or most popular option—it’s about building a long-term relationship that benefits both parties. Here’s how to foster that relationship: 

  1. Regular Communication

Maintain regular communication with your courier partner. Regular meetings or check-ins can help address any issues before they become major problems and allow you to discuss ways to improve the partnership. 

  1. Performance Monitoring

Continuously monitor the performance of your courier partner. Key metrics to track include: 

  • On-Time Delivery Rate: The percentage of deliveries made on or before the promised date. 
  • Damage/Loss Rate: The frequency of damaged or lost packages. 
  • Customer Complaints: Feedback from customers about their delivery experience. 

Share this data with your courier partner and work together on solutions if performance falls short of expectations. 

  1. Flexibility and Adaptation

The business environment is always changing, and so are your needs. A good courier partner should be willing to adapt to these changes, whether that means scaling up during peak seasons, accommodating new shipping destinations, or adjusting to new technology. 

Discuss your long-term goals with your courier partner and ensure they are willing to evolve with your business. 

  1. Contract and Terms Review

Periodically review the contract and terms of your partnership. As your business grows, your shipping needs may change, and the terms of your agreement should reflect that. This could involve renegotiating rates, updating service levels, or adding new services. 

 

 ITD Global: Your Partner for Competitive Rates 

When searching for the right courier partner, it’s worth considering a company like ITD Global, which collaborates with all major carriers offering competitive rates. ITD Global’s ability to work with a variety of carriers ensures that you get the best possible pricing for your shipping needs without compromising on service quality. This flexibility also means that you can find a solution tailored to your specific requirements, whether you need domestic or international shipping, express services, or specialised handling. 

In addition to competitive rates, ITD Global provides technology integration and excellent customer service, making it a strong candidate for businesses looking for a reliable and efficient courier partner. By leveraging their partnerships and industry expertise, ITD Global can help you streamline your logistics operations and ensure that your deliveries reach customers on time and in perfect condition. 

Conclusion 

Finding the right courier partner is essential for the success of your business. By taking the time to understand your needs, thoroughly evaluating potential partners, and building a strong relationship, you can ensure that your shipping operations run smoothly and efficiently. With a company like ITD Global, which offers competitive rates by working with all major carriers, you’ll be well-positioned to meet your customers’ expectations and maintain a competitive edge in your industry. 

Parcel Consolidation: A Smart Solution for Reducing Delivery Costs

 

In today’s market, characterised by fluctuating surcharges and emergency fees imposed by couriers, managing shipping costs can be a formidable challenge for your business.
One effective strategy to mitigate these rising costs is parcel consolidation. By consolidating express packages or samples in a China-based warehouse, you can significantly reduce delivery expenses and enhance your supply chain efficiency.  

Understanding Parcel Consolidation

Parcel consolidation involves combining multiple smaller shipments into one larger shipment. This leverages economies of scale, reducing the per-unit shipping cost. Instead of sending numerous small packages, which can incur high shipping fees, you can consolidate these packages into a single, larger consignment. This method is particularly advantageous for companies with high import volumes or those that experience peak shipping periods throughout the year.  

Key Benefits of Parcel Consolidation 

  1. Cost Savings: By consolidating parcels, you can achieve significant cost reductions. Larger shipments are less expensive per unit of weight, making this an efficient way to manage shipping expenses. Savings can start from 20% against mainstream express courier parcels.  
  1. Reduce Your Sample Costs: ITD offers annual savings up to 30% by collecting samples from all suppliers in China, consolidating them throughout the week in the Shenzhen warehouse, and them moving them as one larger “sample consolidation” into the UK.  
  1. Simplified Logistics: Consolidating parcels simplifies the logistics process. Instead of tracking multiple shipments, you only need to monitor one larger consignment. This reduces administrative workload and minimises the risk of lost or delayed packages.  
  1. Enhanced Supply Chain Management: Consolidation helps streamline the supply chain by reducing the frequency of shipments and ensuring more predictable delivery schedules. This reliability can improve overall supply chain efficiency.  

 

ITD’s Shenzhen Warehouse: Your Parcel Consolidation Partner 

ITD offers a parcel consolidation service through its Shenzhen warehouse, specifically designed to help you reduce delivery costs and better manage their supply chains. Here’s how the process works:  

The Consolidation Process 

  1. Receiving Parcels: Throughout the week (Monday to Friday), cartons and packages are received at ITD’s Shenzhen Warehouse. This allows for a continuous flow of goods into the consolidation process.  
  1. Cut-off time: Cartons are accepted into the warehouse up to midday every Friday. This cut-off time ensures that all parcels can be processed and prepared for consolidation in a timely manner.  
  1. Preparation: Once received, cartons are counted and colour-coded. This approach ensures that all packages are accounted for and organised efficiently.  
  1. Airfreight: The consolidated consignment is then airfreighted to the UK. Because of how express couriers work, the cost per unit decreases with the increased weight of the shipment, making this a cost-effective solution for your business.  

How do I know if my business qualifies for Parcel Consolidation Services? 

This service is beneficial for your business if you go through:  

  • Weekly High Import Volumes: If your business regularly imports large quantities of goods, this service can achieve significant cost savings.  
  • Season Peaks: If your business experiences peak import periods during certain times of the year, you can also benefit from this service, ensuring cost-efficient delivery during high-demand periods.  

Why Choose ITD’s Parcel Consolidation Services?  

  1. Strategic Location: Located in Shenzhen, a major logistics hub, ITD’s warehouse is strategically positioned to serve your business efficiently. The proximity to manufacturers and suppliers in China ensures quick and easy access to goods.
     
  1. Expertise in Consolidation: With extensive experience in parcel consolidation, ITD offers a reliable systematic approach to managing shipments. The warehouse’s operational procedures are designed to maximise efficiency and cost savings.
     
  1. Transparent Process: ITD provides a transparent and accountable process. From receiving parcels to airfreighting consolidated shipments, every step is meticulously managed and documented.
     
  1. Customer Support: ITD Global’s dedicated customer support team is available to assist with any queries or concerns. Their expertise ensures that your business receives the best possible service and support throughout the consolidation process.
     
  1. Save Time Chasing Information: Chasing suppliers or express couriers for tracking numbers, updates and delivery is time consuming and frustrating. Your business will have a dedicated account manager that will chase everything for you.  

At the end of the day…. 

Parcel consolidation is an effective way for your business to cut costs and boost supply chain efficiency in a time when shipping costs are continuously rising owing to variable surcharges and extra emergency fees. ITD Global offers a reliable and cost-effective parcel consolidation service that can help your business achieve savings. By consolidating express packages and samples, your business can simplify their logistics, reduce the environmental impact, and better serve the supply chain.

ITD Global Partners with West Ham United as Official e-Commerce Logistics Provider

 

We are excited to announce that we have entered into a multi-year partnership with West Ham United, becoming the club’s official e-Commerce Logistics Partner. This collaboration marks a significant milestone in our commitment to supporting global retail operations.  

Under this agreement, ITD will take on the responsibility of delivering West Ham United’s merchandise to fans worldwide. Our expansive global network, including key hubs in Europe, China, the United States and the UK, will ensure efficient and reliable delivery services to the club’s supporters.  

Nathan Thompson, Chief Commercial Officer at West Ham, expresses his enthusiasm: “We are thrilled to welcome ITD Global back to the West Ham family. The growth ITD Global has experienced aligns with our own ambitions. Their expertise will enhance the delivery for our fans, ensuring prompt and affordable service for our online store purchases.”  

Gavin Stanley, Head of Retail at West Ham United added: “ITD Global sets the standard in UK e-commerce and international delivery services. We are delighted to have their support as we continue to elevate our retail operations.”  

Jonny Mocton, CEO of ITD Global, shared his excitement about the renewed partnership: “We are delighted to renew our partnership with West Ham United, which highlights our capability and experience in supporting the business of sport. We look forward to playing a crucial role in connecting the club with its global fanbase.” 

Empower Your Customers: Encourage them to download courier apps today

 

In today’s face-paced world of logistics, the ability to track and manage deliveries efficiently is paramount. As a business partnered with leading couriers such as Evri, Yodel, UPS, FedEx, Amazon, DPD, DHL, and TNT, we understand the importance of seamless delivery experiences.  

One way to enhance this experience for your customers is by encouraging them to download courier apps. These apps not only offer convenience and control to your customers but also reduce the number of inquiries you receive about parcel locations, making your operations smoother and more efficient.  

Why Courier Apps are Essential 

Courier apps are designed to provide real-time updates and comprehensive tracking information, which significantly benefits both businesses and customers. Here are some key reasons why these apps are essential:
 

  • Convenience and Real-Time Tracking: Customers can manage their parcels from anywhere-whether at home, work, or on the go. They can also see exactly where their parcel is at any given moment.
     
  • Easy Management: Customers can schedule pickups, monitor delivery statuses, and even redirect parcels as needed.
     
  • Delivery Notifications: Alerts about delivery status changes, estimated delivery times and any delays.
     

How it Benefits Your Business 

Adopting this approach not only helps your customers but also streamlines your operations:  

  • Reduced Customer Queries: With customers managing their deliveries, your team can focus on other tasks.
     
  • Improved Customer Satisfaction: Happy customers are more likely to return and recommend your business.
     
  • Cost Savings: Decreased need for customer support resources related to tracking inquiries.  

 
How to Encourage Your Customers to Download Courier Apps  

To effectively encourage your customers to download and use these apps, consider using the following strategies:
 

  1. Communication: Clearly communicate the benefits of the apps through order confirmation emails, newsletters and social media.
     
  1. Guidance: Provide easy-to-follow guides and FAQs on how to download and use the apps.
     
  1. Support: Ensure your customer support team is knowledgeable about the apps and can assist customers with any issues.  

 

Our partnership with leading couriers like Evri, Yodel, UPS, FedEx, Amazon, DPD, DHL and TNT, reflects our commitment to providing top-notch logistics support. By encouraging your customers to download and use these apps, your customers can efficiently manage their shipments and gain greater control over their deliveries making it a less stressful process for you.   

Understanding IOSS: Simplifying VAT for Cross-Border E-commerce in the EU

 

In a bid to streamline VAT (Value Added Tax) collection for cross-border e-commerce transactions within the European Union (EU), the Import One-Stop Shop (IOSS) was introduced on July 1, 2021. This innovative system has brought about significant changes in how businesses manage VAT obligations when selling goods to EU consumers. Let’s delve into what IOSS entails and how it’s reshaping the landscape of international online sales. 

What is IOSS? 

IOSS is essentially a simplified VAT collection mechanism designed to facilitate the process for businesses selling goods to EU consumers from outside the EU. Prior to its introduction, businesses were required to register for VAT in each EU member state where they sold goods, leading to complex administrative burdens and compliance issues, especially for smaller enterprises. 

Under IOSS, businesses can register for a single VAT identification number (IOSS number) in one EU member state. This enables them to collect, report, and remit VAT on eligible transactions for all EU member states where their goods are sold. Essentially, it allows businesses to fulfill their VAT obligations through a single electronic portal, significantly reducing administrative complexities. 

Key Features and Benefits 

Simplified VAT Compliance: IOSS simplifies VAT compliance by consolidating the process into a single registration and reporting mechanism. This saves businesses valuable time and resources that would otherwise be spent navigating varying VAT regulations across multiple EU jurisdictions. 

Cost Savings: By eliminating the need to register for VAT in each EU member state, businesses can reduce administrative costs associated with compliance. This is particularly beneficial for small and medium-sized enterprises (SMEs) looking to expand their cross-border e-commerce operations. 

Enhanced Customer Experience: With IOSS, customers benefit from a smoother purchasing process, as VAT is collected upfront at the point of sale. This helps prevent unexpected charges upon delivery and contributes to a more transparent and seamless shopping experience. 

Reduced Risk of Non-Compliance: IOSS helps mitigate the risk of non-compliance by providing a standardised framework for VAT collection and reporting. Businesses can avoid potential penalties and legal issues associated with incorrect VAT declarations or late payments. 

Options for Sending from GB to the EU 

IOSS Self-Registration: The UK seller can independently register for VAT through a third party, collects VAT and completes monthly tax returns.  

Selling via a Marketplace: If you are selling through a marketplace like Amazon, eBay, Etsy and NotOnTheHighStreet, they have probably already registered for IOSS. In that case, you simply need to ensure that you include their IOSS number, along with all the standard customs data, in the pre-advice for the items sold through that marketplace.  

Assisted IOSS Solutions: The UK seller can use a trusted partner for either
A) assisting with registration and tax return completion.
B) handling EU VAT compliance entirely on behalf of the seller.

This simplifies the process of collecting and remitting VAT on B2C items valued up to €150.
 

New Regulations and Compliance Requirements 

While IOSS offers numerous advantages, businesses must adhere to certain regulations and compliance requirements to leverage its benefits effectively. Some key considerations include: 

Registration: Businesses selling goods to EU consumers with a value not exceeding €150 per consignment can opt to register for IOSS. Upon registration, they receive an IOSS number, which must be included on customs declarations and shipping documentation. 

VAT Collection and Reporting: VAT must be collected at the point of sale and declared and remitted to the appropriate tax authorities via the IOSS electronic portal. Detailed records of transactions must be maintained for auditing purposes. 

Goods Eligibility: Only goods imported into the EU with a value not exceeding €150 are eligible for IOSS. Items such as alcohol, tobacco, and certain excise goods (energy products) are excluded from IOSS and may be subject to alternative VAT arrangements. 

Compliance Monitoring: Tax authorities closely monitor compliance with IOSS regulations to ensure accurate VAT reporting and payment. Businesses should stay informed about any updates or changes to IOSS requirements to maintain compliance. 

Next Steps:  

IOSS Registration: https://www.gov.uk/guidance/register-for-the-vat-import-one-stop-shop-scheme 

Up-to-date Info: https://vat-one-stop-shop.ec.europa.eu/index_en 

Conclusion 

IOSS represents a significant step forward in simplifying VAT collection for cross-border e-commerce within the EU. By providing businesses with a centralised mechanism to fulfill their VAT obligations, IOSS promotes efficiency, transparency, and compliance in the digital marketplace. As e-commerce continues to thrive globally, understanding and leveraging IOSS can empower businesses to navigate the complexities of international trade successfully while providing consumers with a seamless shopping experience. 

The Intricacies of Importing Goods

When it comes to global trade, importing goods is an integral component that fuels businesses and economies around the world. Whether it’s to secure raw materials, take advantage of cost differentials, or gain access to unique products, the import process is an imperative one for companies that wish to remain competitive and innovative. That said, the journey of goods from one country to another involves an enormous web of complexities, from navigating legalities to the logistics. Navigating these hurdles is essential if companies are to remain efficient, profitable and in the game.

Navigating the Complex World of Importing: Insights and Solutions from ITD Global

Our recent LinkedIn poll revealed the top concerns businesses have when navigating the world of importing; customs, managing rising costs, product integrity, and tracking deliveries. At ITD Global, we ensure our clients are empowered to take on these challenges, offering support and solutions that make importing your goods even more manageable. 

Navigating Customs

Customs can be a confusing aspect of the import process due to the myriad of regulations and paperwork required. At ITD Global we simplify this process for you, offering expert advice and streamlined procedures that ensure compliance and efficiency. Our experienced team stays abreast of the latest customs regulations, helping you avoid delays and penalties while ensuring a smooth clearance process. 

Rising Costs

Increasing concerns over the cost of shipping are being felt throughout the business world. ITD Global meets this challenge by offering competitive pricing and innovative solutions that optimise our close relationships with multiple Shipping Lines and shipping couriers. Our strategic approach and global network enable us to provide cost-effective solutions without compromising on service quality, helping you manage and predict expenses more accurately. 

 

Ensuring Goods Arrive Intact

The safety and well being of your imports is our highest priority.  Which is why we only partner with premium, reputable, carriers to ensure your goods reach their destination in the condition they were in when they left.

Tracking Your Deliveries

In today’s fast-paced and constantly evolving markets, staying informed about the status of your deliveries is critical. ITD Global offers advanced tracking technologies to provide real-time visibility into your shipment’s journey. Our intuitive platform allows you to monitor your goods at every stage, enabling better planning, enhanced communication, and peace of mind. 

At the end of the day…

Mastering the intricacies of importing goods is crucial for thriving in the competitive world of global trade. At ITD Global, our mission is bigger than providing logistical solutions. We seek to act as your trusted guide and partner, leading you through the complex maze of international commerce. Our know-how, technology, and customer-focused approach are at the core of our strategy to address the layered challenges you face when importing goods. 

We get it: Every business is unique in terms of what it needs to succeed. That’s why our team is committed to delivering personalised solutions and support, ensuring we are perfectly aligned with your specific objectives and requirements. Whether you’re grappling with customs compliance, budget constraints, product safety, or delivery tracking. ITD Global is equipped with the knowledge, resources and innovation to guide you toward success.

Your success is our success, and we are committed to fostering a collaborative relationship that propels your business forward.  The world of importing goods is fraught with challenges, but with ITD Global by your side, you have a partner who is as invested in your success as you are.

Bladed & Corrosive Legislation Changes

Bladed & Corrosive Legislation Changes

Important new rules impacting how bladed and corrosive products are allowed to be sold and delivered to UK recipients.

As you may know, the Offensive Weapons Act 2019 comes into force from 6 April 2022 (TBC) and includes a number of measures to tackle serious violence.

The key areas that affect you as a UPS customer are about ensuring bladed products (i.e. knives) and corrosive products are only sold and delivered to adults aged 18 and over:

Bladed products

  •   It is forbidden to sell and deliver bladed products to someone at a residential address without verifying that they are over 18 years of age

Corrosive products

It is forbidden to deliver corrosive products to a person of any age via a residential addresses or alternative delivery location (e.g. a UPS Access Point)

It is forbidden to sell and deliver corrosive products to a person at a business address without verifying that they are over 18 years of age

Here’s what you need to do:

  1. Get familiar with the new legislation and definitions

The guidance for the offensive weapons legislation can be found on gov.uk.

  1. Clearly label your parcels

All domestic and international parcels containing a bladed product that requires age verification (see below) must be clearly labelled.

Additionally, when placing your shipment please use the description field of your UPS shipping application to state the contents of the package.

  1. Use our “Adult Signature Required” service

You must select the value-added UPS service “Adult Signature Required” in the cases highlighted below. We will then obtain the adult recipient’s signature and provide you with a printed copy.

This table outlines the instances where an adult signature is or is not required, or if the delivery itself is not allowed:

Bladed Products Corrosive Products
Residential Delivery Business Delivery Residential Delivery Business Delivery
UK Deliveries YES NO NOT ALLOWED YES
International Parcels delivered in the UK  

YES

  

YES

  

NOT ALLOWED

  

YES