Junction 18 Ltd / Shruti Designs are one of the UK’s largest design LED giftware & homeware manufacturers, selling into major retailers, independents, and supermarkets.
The Problem
Unfortunately, Shruti Designs experienced communication failure with their existing Express Courier provider, as well as uncompetitive pricing in the market, feeling like they were just another account number to their carrier. They experienced slow communication and poor service.
How We Helped
We were able to offer not only more competitive pricing through our Express Courier accounts, but also, we supported the brand with a dedicated account manager to ensure the smooth transit of urgent samples from Far East Asia.
By working closely with the J18 team, we managed the supply chain, working only in their best interests, on larger imports to position on either express or economy courier or air freight, depending on size and weight.
We helped J18 save 45% of their annual income by using our more cost-effective option of Express Courier services, whilst not compromising on service levels. We’re still as attentive as ever.
We utilised the ITD China office in supporting the brand with China suppliers, which provided added local value
“As a company, we have been using ITD’s services now for several years. They are extremely competitive price-wise & offer excellent service.
They have made our lives so much easier and enabled us to concentrate on our main business without having to worry about the logistics of air freight. I would thoroughly recommend them to anyone.”
Karen, Imports Manager