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but because we want to

Service: E-commerce

Saime Trading

The Problem:

Before partnering with ITD Global, SAIME TRADING faced significant challenges in their shipping process. The primary issues included large shipping charges and the inconvenience of personally dropping off shipments at parcel shops, resulting in time-consuming and inefficient operations.

How we helped

ITD Global stepped in to provide a comprehensive solution to Saime Trading’s shipping woes. The key components of our solution included:

  • User-Friendly Shipment Booking Portal: Our user-friendly online portal was implemented, streamlining the shipment booking process. ITD’s portal is an unlimited rule-based platform that seamlessly integrates with customers’ shopping carts and modern marketplaces.
  • Daily Collection Service: To alleviate the burden of daily drop-offs, ITD Global implemented a tailored collection service. This service is not just about picking up parcels; it’s a strategic shift designed to free Saime Trading from the logistical hassles of physical drop-offs, thereby streamlining their operations and saving valuable time.
  • Competitive Shipping Rates: ITD Global’s large buying power and access to multiple carriers enabled us to offer highly competitive shipping rates, ensuring that Saime Trading could reduce costs compared to their previous solutions.
  • Access to Customer Service:  Saime Trading gained access to ITD Globals’ in-house dedicated customer service representatives, providing assistance and resolving any issues promptly.
  • Account Management: ITD has robust account management services to ensure that Saime Trading’s shipping needs are efficiently met and optimised.

The Result:

Implementing ITD Global’s parcel delivery solutions resulted in significant time and cost savings for Saime Trading. The streamlined shipping process allowed them to focus on their core business activities without the burden of cumbersome logistical challenges.

What the customer said:

Hassan from Saime Trading expressed the reasons for switching to ITD Global, citing multiple benefits:

“Though I use Evri, it’s not an Evri collection – I don’t believe I have a proper account for them. I use the shop drop-off service; I have to drop off the parcels every day myself. Reasons for switching to ITD Global are many, such as time savings as ITD will do collection service. Better rates are offered compared to what I was paying.  Furthermore, the feedback I’ve had about the services and working with ITD from other suppliers is also another reason.”

Hassan from Saime Trading also added: “I’d like to add that ITD has surpassed my expectations in a very short period of time. Key reasons being the communication from the account management and IT team. They are always on hand, more than happy to help and make this very apparent from the way they communicate and how quickly they resolve any queries and a follow up call or email to ensure that everything is as expected. I had heard great things about ITD Global from others in the market using them, now I vouch for the same.” 

ITD Global successfully addressed Saime Trading’s shipping challenges, providing a comprehensive solution that not only saved time and money but also enhanced overall operational efficiency. The positive feedback from the customer underscores the success of the collaboration and the value added by ITD Global’s shipping services.

Lifetime Brands Ltd (Kitchencraft)

Who they are

There are two aspects to Lifetime Brands Ltd.’s business. They have the B2B wholesale division and recently kick-started their e-commerce business.

After an unfortunate cyber incident with Fed Ex/TNT, Lifetime Brands Ltd missed out on several days’ worth of parcel collections. That’s where we came in. We acted fast and came in quickly to start collecting from them to get their customers B2B.

After this, Lifetime Brands Ltd looked to ITD for help with their new e-commerce business. We put this Evri and although the volumes were low to begin with, we also offered and set them up on Zig Zag returns portal. This enabled everything to run smoothly and for returns to run.

Having a very strong working relationship has helped us to retain and grow the business with this client.

Fed Ex were unable to collect for several days, and we started to collect via a trailer.

We reacted quickly and were able to commence collections on our local fleet whilst we waited for the trailer collection to be set up – we also set them up with return services via Zig Zag.

They know they can rely on us, and we are nimble enough to react when they need us.

Wenrit Global

When Wenrit Global’s current supplier were unable to meet their requirements for larger parcels for their flatpack furniture and household items, ITD Global stepped in with the perfect solution.

The background

Our client are a fulfilment company with a wide range of Chinese clients, distributing flatpack furniture and household items in the UK from their warehouses. Their clients ship their goods from China and they sell on Amazon. Once product sells, they ship using Yodel services.

With an annual spend of £750k+, they fill 2-4 trailers on an average day – that’s approximately 2000 parcels per day.

“I have worked closely with ITD Global for many years and the support and expertise received from my Account Manager Chris Brady has been excellent. His knowledge of the logistics industry enables him to direct our business in the right direction and grow sales.”
–        Wenrit Global

“I have built the relationship with the client over 6 years, working closely with them to provide excellent Account Manager expertise and experience. They appreciate that no obstacle is too big to overcome and we offer a “can do” attitude. A result of the close relationship has been referrals to numerous new clients.”

Red Label

As a large and successful business with much demand, Red Label sought experienced logistics professionals to manage their shipment needs in a fast and efficient way. So they came to us.

What they needed

Red Label is renowned for selling perfume and beauty products at discounted value. Being a large business, they needed a no-fuss logistics solution to take care of all their fulfilment needs.

What we did

ITD Global swooped in as one singular point of contact for all their shipping needs. Red Label wanted to be able to use a multitude of first-rate carriers under one umbrella. And that’s exactly what we gave them.

With our expansive network of carriers, were able to match Red Label with the best multi-carrier solution for their business, successfully resulting in consistently streamlining 3000 weekly shipments for them.

‘I am very happy with the service that ITD provide such as direct collections, multi-carrier solutions and much more. They have streamlined and made things a lot easier for us as a business and provide very competitive rates.’